Colonial Itasca AirstreamComplaints and Reviews

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It was not our intention to purchase one that day but to drive one to see if we felt that it would work for us. We had stopped at Scott's RV in Lakewood and spend about 45 minutes to an hour. The receptionist was very pleasant. The salesman not too interested. We wanted to drive one but did not and left. We went a little ways down he road to Colonial. We were greeted warmly at the door by Bobby. He spent a considerable amount of time with us.... Read more

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Bought a 2015 Mercedes Airstream. Asked David (GM) about resale. He said modest loss and slow depreciation and they will buy back with no problem. 6 months later he offered 39,000 less Nearly 1/3 loss but only if they need it later. 6 months after he dropped to 80,000 but was overstocked and couldn't buy. THATS 54,000 loss in one year and they didn't want it then even. VERY DISHONEST!!!!!!!! Stay away. Tom Johnson in NC or others are all better... Read more

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Bought a brand new 2014 airstream. We had nothing but problems. We were told that it was a solid investment and that we were family. When we discussed the issues, employees there including the go and owner said it was our fault. They are rude, cons, the worst company to deal with. They don't care about customers once they got their money. When they did the repairs under warranty, we were told that they did a favor for us! They also put... Read more

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Snobby and pretentious.. Went to purchase unit and gm told us he wouldn't want our trade in as it would bring "that element" to their dealership. Highly offended and appalled.

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Colonial Itasca in Lakewood NJ sold us a 2012 Itasca Meridian. We purchased the brand new motorhome sight unseen and traveled from the west coast to the east to pick it up. It was filthy, unready to be transferred to us. More importantly we inquired prior to buying it about Hurricane Sandy and if it damaged the motorhome at all. The General Manager David Starin told us no not at all. We asked for a letter indicating as such. He never gave us... Read more

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